Return and Refund Policy

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1. Overview

At Milltys, customer satisfaction is our top priority.
We take great care to deliver fresh, quality grocery items to your doorstep.
However, if you receive a damaged, expired, or incorrect product, we are here to help you with a return, replacement, or refund.

2. Return Eligibility

Due to the perishable nature of grocery products, only certain items are eligible for return.
You can request a return if:

  • You received a damaged, defective, or expired product.

  • You received a wrong item that differs from your order.

  • The product is missing items or quantity.

Non-returnable items include:

  • Fresh fruits and vegetables

  • Dairy and frozen products

  • Bakery items

  • Opened or partially used packages

  • Products purchased during clearance or sale

3. Return Request Timeline

All return requests must be made within 24 hours of delivery.
After this period, we cannot accept returns due to product freshness and safety concerns.

4. Return Process

To initiate a return:

  1. Contact our support team at support@[yourstore].com or [Your contact number].

  2. Share your Order ID, reason for return, and a clear photo of the item.

  3. Our team will verify the issue and guide you through the next steps.

If approved, we may:

  • Arrange a pickup (if applicable), or

  • Request you to return the item to the nearest [Your Grocery Store Name] location.

5. Refund Process

Once your return is received and inspected, we will notify you via email or message.
Refunds will be processed to your original payment method within 5–7 business days after approval.

If you paid by:

  • Card/UPI/Online Payment: Refund will go to the same account.

  • Cash on Delivery: Refund will be provided as store credit or through bank transfer.

6. Order Cancellations

You can cancel an order only if it has not been packed or shipped.
Once the order is out for delivery, it cannot be canceled.
In case of prepaid orders, the full amount will be refunded to your original payment method.

7. Damaged or Missing Items

If an item is missing, damaged, or leaked during delivery, please report it within 24 hours with photo proof.
We will verify and either replace the item or initiate a refund.

8. Contact Us

If you have any issues related to your order, returns, or refunds, contact us at:
📧 support@[yourstore].com
📞 [Your phone number]
🏪 [Your address or store location]

We value your trust and strive to make every shopping experience with [Your Grocery Store Name] smooth and satisfying.